tCheck 2/3 Warranty

Your device is protected for 6 months from the date of delivery.

LIMITED SIX MONTH WARRANTY: This LIMITED WARRANTY is valid only if the product is purchased directly from “MyTesting.ca” . The tCheck device(s) included with this LIMITED WARRANTY is warranted to be free from defects in material and workmanship for a period of SIX (6) months from the date of original purchase, except as noted below. During this period, we will repair or replace this product, at our option, at no cost. THE FOREGOING WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESSED OR IMPLIED, WRITTEN OR ORAL, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ANY LIABILITY IS EXPRESSLY LIMITED TO AN AMOUNT EQUAL TO THE PURCHASE PRICE PAID AND ALL CLAIMS FOR SPECIAL, INCIDENTAL, AND CONSEQUENTIAL DAMAGES ARE HEREBY EXCLUDED.

If you are experiencing any problems, please contact customer service at support@tcheck.me

RETURNS

 To return tCheck the device should be in the original packaging and must not have been disassembled. Please ensure that all accessories are included. Contact support@MyTesting.ca for return instructions and provide your order number to check eligibility. Customer is responsible for the cost of $25.00 for shipping back to MyTesting.ca 

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund (less shipping costs) will be processed. A credit will automatically be applied to your credit card or original method of payment within 5 business days. 

Privacy and Refund Disclaimer

At MyTesting.ca, we take your privacy seriously. We do not sell, share, or distribute any personal information collected during your purchase process. All data collected is solely for the purpose of order processing and customer service, in compliance with applicable privacy laws.

Refunds are not issued for concerns related to perceived conspiracies, tracking, or data-sharing that are unfounded or unsubstantiated. We encourage customers to review our Privacy Policy for full transparency on how we handle your information.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. It may be necessary to troubleshoot the issue before this determination can be made.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item (not reimbursable). of $25.00

Extended Warranty Terms and Conditions

1. Warranty Coverage

This extended warranty provides an additional 6 months of coverage for repairs or replacements due to manufacturer defects. The warranty covers defects in materials and workmanship under normal use.

2. Warranty Period

The extended warranty begins at the end of the standard 6-month warranty and lasts for an additional 6 months, providing a total of 12 months of coverage.

3. Exclusions

This warranty does not cover:

• Damage caused by misuse, neglect, or unauthorized modifications.

 • Accidental damage, normal wear and tear, or cosmetic damage.

• Damage caused by failure to follow product instructions or improper maintenance.

• Issues arising from the use of unauthorized accessories or third-party components.

4. Claim Process

To initiate a warranty claim, the customer must:

1. Contact MyTesting.ca to report the issue and start "Ticket" for the Preliminary Assessment

Once the support team has been contacted, they will assess the issue remotely to determine if it appears to be a manufacturer defect.

• If the issue is confirmed as a potential defect, the customer will proceed to the next steps.

• If not, the customer will be informed, and the claim will not proceed under the warranty.

• Receive a return authorization.

•  Ship the product to the provided address for assessment. The customer is responsible for a shipping fee of $25 CAD.

•  Allow the tCheck support team to assess the product to determine whether the issue is a manufacturer defect.

5. Assessment and Determination

• If the issue is determined to be a manufacturer defect, the repair or replacement will be provided free of charge.

• If the issue is not covered under the warranty, the customer will be informed of the findings and any associated repair costs.

6. Customer Responsibilities

• Ensure proper packaging for shipping the product to avoid additional damage.

• Cover the $25 CAD shipping cost to send the product for assessment.

7. Processing Time

After the product has been assessed and the issue determined, MyTesting.ca will proceed with processing the claim. The customer will be notified of the timeline for repairs or replacement. There will be NO CHARGE to ship warranty covered items back to the customer. 

8. Limitation of Liability

MyTesting.ca is not responsible for any incidental or consequential damages arising from the use of the product or delays in the claim process.

9. Contact Information

For all warranty-related inquiries, contact:

Email: sales@mytesting.ca

10. By purchasing this extended warranty, the customer acknowledges and agrees to these terms and conditions.

SHIPPING OUTSIDE OF CANADA

On the customs declaration form, the item is listed as a "spectrometer" with commodity code 902730.  

• Harmonization Code (HS/HTS) .......902730

• Product Description :  Spectrometer

• Orders are shipped with this information either on a commercial invoice or on the label/declaration form - this depends on the shipper used at the time it was shipped.

• All orders contain an invoice on the inside of the box.  If your customs department opens the item they will see the cost of the item in CND.  We can not alter this value.

• Customs fees and duty taxes are your responsibility and are not included in the shipping costs.

• We can not send the item as a gift to reduce fees or taxes.

About Customs, Duties & Taxes

• When ordering, you’re responsible for assuring the product can be lawfully imported to the destination.
• The recipient (you) is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the CANADA may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; we have no control over these charges, nor can we predict what they may be.
• Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.