tCheck 2/3 Warranty


Buy With Confdience

Before requesting a warranty replacement, have you considered troubleshooting the issue?  Troubleshooting is the first step in determining if the device is defective or damaged.  We only replace items if they are shown to be defective or damaged.   It may be necessary to troubleshoot before this determination can be made.

Your device is protected for 6 months from the date of delivery.
LIMITED SIX MONTH WARRANTY: This LIMITED WARRANTY is valid only if the product is purchased directly from “” . The tCheck device(s) included with this LIMITED WARRANTY is warranted to be free from defects in material and workmanship for a period of SIX (6) months from the date of original purchase, except as noted below. During this period, we will repair or replace this product, at our option, at no cost. THE FOREGOING WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESSED OR IMPLIED, WRITTEN OR ORAL, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ANY LIABILITY IS EXPRESSLY LIMITED TO AN AMOUNT EQUAL TO THE PURCHASE PRICE PAID AND ALL CLAIMS FOR SPECIAL, INCIDENTAL, AND CONSEQUENTIAL DAMAGES ARE HEREBY EXCLUDED.

If you are experiencing any problems, please contact customer service at


The tCheck promise offers a 30-day money-back guarantee. To return tCheck the device should be in the original packaging and must not have been disassembled. Please ensure that all accessories are included. Contact for return instructions and provide your order number to check eligibility.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund (less shipping costs) will be processed. A credit will automatically be applied to your credit card or original method of payment within 5 business days.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. It may be necessary to troubleshoot the issue before this determination can be made.


You will be responsible for paying for your own shipping costs for returning your item (not reimbursable).



On the customs declaration form, the item is listed as a "spectrometer" with commodity code 902730.  

  • Harmonization Code (HS/HTS) .......902730

  • Product Description ............................Spectrometer

  • Orders are shipped with this information either on a commercial invoice or on the label/declaration form - this depends on the shipper used at the time it was shipped.

  • All orders contain an invoice on the inside of the box.  If your customs department opens the item they will see the cost of the item in CND.  We can not alter this value.

  • Customs fees and duty taxes are your responsibility and are not included in the shipping costs.

  • We can not send the item as a gift to reduce fees or taxes.


About Customs, Duties & Taxes

  • When ordering, you’re responsible for assuring the product can be lawfully imported to the destination.
  • The recipient (you) is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the CANADA may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; we have no control over these charges, nor can we predict what they may be.
  • Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.